Chilltown Pet Spa

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Chilltown Pet Spa - Policy Form

Chilltown Pet Spa

Below is a copy of the policy form that each new client will fill out and sign. Please take a moment to familiarize yourself with this form, and feel free to copy, paste, and print it if you'd like to be prepared prior to your first appointment. Repeat clients do not need to fill out the at-risk form again. Please notify us if your veterinarian changes, as we will need a new form with their information.

Policy & Procedure Form

Policy & Procedure Form

Thank you for choosing Chilltown pet spa Grooming for your pet’s grooming needs. I pride myself on providing the best care for your best friend. There are some policies I would like to inform you, the owner, of before grooming your pet: Sometimes grooming can expose or exacerbate a hidden pre-existing condition. I will always bring anything I may find to your attention. I cannot diagnose a condition but may advise you to seek veterinary attention










We sometimes take pictures for use on our website of the pets we groom. If any pictures are taken, may we use those images on our website?



User Agreement


At-Risk Pet Release Form for dogs

I, _________________________ (client’s name) have requested that Chilltown pet spa preform the necessary grooming to remediate the extensive matting, webbing, and/or pelting on my pet __________________. Chilltown pet spa have advised me that this process may be uncomfortable and traumatic for my pet. I understand it is difficult to predict the condition of the skin or coat that may be found under my pets tangled, matted, pelted or webbed which include but not limited to, severe skin irritation, infections, balding, fungus, cuts, and parasites. I also understand that the time needed to perform this groom may be extensive and require extra fees over and above the quoted price. I further understand that while Chilltown pet spa will take every necessary precaution and care to assure my pet’s comfort and safety, remediating neglected coats requires the use of an extremely short blade sometimes very close to the skin and that cuts, burns, hematoma, and irritations often cannot be avoided. Chilltown pet spa has informed me that pets not groomed on a regular schedule, every 3 months or less, are often unskilled, untrained and/or fearful of the grooming process which greatly increases the risks of mental and physical trauma to the pet. I, ________________________ agree to do my best in the future to avoid these risks by scheduling more regular grooming with a groomer of my choice for my pet. Chilltown pet spa advises me that while the resulting finished groom may be extremely short and a drastically shocking change to the look of my pet __________________, our reactions and facial expressions upon seeing a pet immediately after the grooming can greatly affect the pet’s emotional reaction. I further understand that greeting by feeling sorry or shocked could result in my pet feeling shamed, possibly adding further mental trauma and hiding after the groom. Therefore, I _______________________ will do my best to greet my pet enthusiastically as beautiful, healthy, clean and comfortable family member. I understand that Chilltown pet spa will do their best to inform me of any and all findings that may require veterinary attention after the groom, but that some complications could take days to emerge. I will inform Chilltown pet spa of any of these complications but accept full responsibility for necessarily follow up medicated baths and vet bills. In the event of injury during the groom, should I not be able to be reached at _______________ (phone #), I _____________________________ hereby grant permission for Chilltown pet spa to obtain emergency veterinary treatment for my pet and my expense, not exceeding $______________ Also realizing that because of my neglect in not maintaining the necessary grooming schedule to avoid this condition, my pet _____________________ has a greater chance of being injured during the grooming process and therefore will not hold Chilltown pet spa responsible for accident or injury to my pet.

User Agreement


At-Risk Pet Release Form for cats

Even the gentlest of grooming causes stress to an animal at a minimum because the animal is outside of its home. Because of the reasons listed above, I hereby agree to the foregoing as owner of the pet:








User Agreement