Thank you for choosing Chilltown pet spa Grooming for your pet’s grooming needs. I pride myself on providing the best care for your best friend. There are some policies I would like to inform you, the owner, of before grooming your pet: Sometimes grooming can expose or exacerbate a hidden pre-existing condition. I will always bring anything I may find to your attention. I cannot diagnose a condition but may advise you to seek veterinary attention

If your pet has any medical problems, I ask to be made aware of them (i.e. seizures, arthritis, collapsing trachea, etc.) so that I may take whatever steps needed to keep your pet comfortable during the grooming process.
If fleas are found on your pet, it is our policy to automatically give a flea bath and there is an additional cost of $10.00.
If you pet has any history of biting, I require notification of this. The possibility of biting will not affect whether I may try to groom your pet, but it can help prevent injury. If your pet has some behavior issues, I will be happy to do what I can to help work through them.
Rabies vaccination is required for all pets receiving service over 6 months of age. I understand that small dogs may not be able to handle the vaccine until a later age or may be completely intolerant of the vaccine. For these cases we must speak with your vet to verify that there is a medical reason that your pet is not vaccinated. We will also accept titter tests done within 6 months of service.
Cancellations happen and I understand schedules sometimes change. If you must cancel, I ask that you give as much notice as possible. Chronic cancellations may result in the inability to book future appointments and a cancellation fee up to the amount of the grooming. A cancellation within 24 hours of appointment time is subject to a $25.00 fee.
No shows. Habitual no shows may be subject to a fee up to the price of the grooming and may no longer be able to schedule future appointments.
Although accidents are rare, there is always a risk when working on a pet. Because of that chill town pet spa Grooming would like to make you aware of our policies and procedures in the event of an incident. Our promise to you is that any incident will be reported to the owner immediately. If necessary, we will transport your pet to a veterinarian. Any veterinary bills resulting from a pet being matted, senior, shaving/stripping or aggressive dog or scared dog from a pre-existing or unforeseeable condition will be the sole responsibility of the pet's owner. Safety is our number one concern. We believe in honoring the trust you've given us by returning it to you.
by signing this document, you agree to everything above for the Lifetime we groom your pet
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We sometimes take pictures for use on our website of the pets we groom. If any pictures are taken, may we use those images on our website?

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By signing this form, in the event of an emergency you grant us permission to seek veterinary attention at veterinary

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User Agreement

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I, ___________________________ (client’s name), request that Chilltown Pet Spa perform the necessary grooming services to remediate extensive matting, webbing, and/or pelting on my pet, _______________________. I understand that this grooming may involve discomfort or distress for my pet due to the condition of their coat. Chilltown Pet Spa has informed me that it is often difficult to determine the state of the skin beneath tangled, matted, pelted, or webbed fur. Conditions discovered may include, but are not limited to: skin irritation, infection, hair loss, fungus, lacerations, or parasites. I acknowledge that additional time, care, and resources may be required, and I agree that extra charges may apply beyond the standard grooming rate. While Chilltown Pet Spa will take every reasonable precaution to ensure the safety and comfort of my pet, I understand that dematting and pelt removal may require the use of very short blades, which can result in accidental nicks, skin irritation, clipper burns, hematomas, or other complications—especially in neglected coats. It has also been explained to me that pets not groomed routinely—every 3 months or less—may lack the training or familiarity needed to remain calm during the grooming process, which increases the risk of both physical and emotional trauma. I, ________________________, agree to support my pet’s health by maintaining a regular grooming schedule with a groomer of my choosing. I also understand that the final groom may be extremely short and drastically change my pet’s appearance. I agree to greet my pet with love and enthusiasm, recognizing them as the healthy, clean, and comfortable family member they are. I will avoid expressions of shock or dismay, as these may negatively impact my pet’s emotional state after grooming. Chilltown Pet Spa will communicate any noticeable concerns requiring veterinary attention post-groom. However, I understand that complications may take time to develop, and I accept responsibility for seeking any necessary follow-up care, medicated baths, or veterinary treatment at my own expense. In the event of injury during grooming, if I cannot be reached at ______________________ (phone number), I, ___________________________, give consent for Chilltown Pet Spa to obtain emergency veterinary care for my pet, at my expense, not to exceed $_____________. I acknowledge that my pet, _________________________, is at greater risk during this grooming due to my failure to maintain a consistent grooming schedule. I will not hold Chilltown Pet Spa or its staff liable for any injury or incident occurring as a result of the existing condition of my pet’s coat. Signature: ____________________________ Date: ____________________

Owner ___________________________________________ (print name) _____________ (pet’s name) Owner’s signature __________________________________ Date _____________ Phone #______________________________ additional contact #__________________name/relation_______________________________________ preferred Vet_____________________________________ # _______________________ by signing this you agree to pay an extra fee

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Owner (print name)

Pets name

Date

Phone

vet #

Due to the following reasons, your pet has been determined to be at a higher risk of injury or health problem than the average pet

Matting/pelting
Old age
Health concerns
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Even the gentlest of grooming causes stress to an animal at a minimum because the animal is outside of its home. Because of the reasons listed above, I hereby agree to the foregoing as owner of the pet:

1. Any grooming that takes place on an elderly cat or cat with health problems will be at the owner’s risk. Grooming may expose pre-existing health and/or skin problems for which Chilltown Pet Spa cannot be held liable. Elderly cats are at a higher risk for nicks and cuts from shaving.
2. Dematting/detangling of matted hair may cause patchiness and hair loss. Consent to remove the matted hair is on this understanding. Shaving your cat will dramatically change the pet’s appearance, and the hair will be very close to the skin. This may expose pre-existing skin conditions for which Chilltown pet spa is not responsible. Removal of mats whether by shaving or dematting procedure can be stressful to your pet and may exacerbate stress-sensitive health problems. Severe matting and/or pelting will result in an additional surcharge, based upon the severity of the problem and the time required to correct it. A fecal removal surcharge and/or biter surcharge may also apply.
3. Certain illnesses and conditions including (but not limited to) diabetes, heart murmur, hypertrophic cardiomyopathy, seizures, and being overweight result in a higher risk of incident during grooming.
4. Previously discussed grooming styles (i.e. Lion Cut, Comb Cut, Etc) may not be completed due to my cat’s health condition. This decision is in the cat’s best interest to prevent harm from coming to them. The client will be responsible for payment of any services that are completed in lieu of the previously discussed styles.
5. In the event of any injury or health concern, we are authorized to contact a vet and authorize any veterinary treatment for the cat as necessary. The owner is responsible for all veterinary charges that may incur as a result. Chilltown Pet Spa will attempt to contact you in the event of an emergency via the contact number listed below.
I hereby agree to the foregoing as owner of the pet.
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Pet’s Name:

Owner:

Date:

Emergency Contact Number:

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By continuing, you agree to our Privacy Policy and Terms of Service