FAQ | Chilltown Pet Spa
Chilltown Pet Spa

FAQ

Helpful answers about grooming, appointments, coat care, policies, and what to expect during your pet’s visit.

Why is grooming so expensive?

Grooming pricing reflects the quality of products, professional equipment, overhead expenses, and the skill of our grooming staff. We use premium tools, quality shampoos, and continue education through seminars and trade shows to provide the best care possible.

How long does grooming take?

Grooming usually takes 1 to 3 hours depending on coat type, pet size, condition, and behavior. We focus on quality while keeping your pet as comfortable as possible.

Do you sedate pets?

No. We do not sedate pets. We use gentle, positive handling. If a pet is too stressed or unsafe to groom, we may send them home for safety.

 what is the de-shedding?

The  de-shedding removes loose undercoat and helps reduce shedding. This is available as an add-on and is not included in standard grooming packages.

Eye Cleaning

Eye mucus can harden and cause discomfort or infections. We gently soften and remove buildup to help keep your pet comfortable.

Hair Cutting

We trim, cut, and style your dog’s coat based on breed, coat condition, comfort, and your preferences.

When should my puppy get their first grooming?

Puppies should begin professional grooming around 10 weeks of age after their second vaccination. Starting early helps them become comfortable with grooming.

How do I know if my pet’s fur is matted?

If you cannot comb through the coat down to the roots, your pet is matted. Some mats can be brushed out, but tight mats may need shaving for your pet’s comfort.

Washing

We thoroughly wash your dog, including the backside and between the toes. We use appropriate shampoos, conditioners, and coat products for your pet’s needs.

Nail Trimming

Nail trimming helps maintain paw health and comfort. We offer nail trimming as part of grooming or as a standalone service.

Medicated Shampoo

We offer veterinarian-recommended medicated shampoo to help with itching, flaking, scaling, hot spots, and minor skin irritation.

Flea & Tick Bath

Our flea and tick bath helps remove adult fleas and ticks while leaving your pet clean and fresh.

Cancellations

Please give as much notice as possible. Cancellations within 24 hours may incur a $50% fee. Chronic cancellations may affect future booking availability.

How much does grooming cost?

Dog grooming starts at $80 for small dogs and depends on breed, size, coat condition, temperament, and service needs.

Anal Gland Expression

We offer anal gland expression as a service. This can help when glands do not empty normally and may cause discomfort.

Brush Out

Brush-out services help long-haired dogs prone to matting maintain a healthier, more manageable coat.

Pre-Booking

Many clients schedule grooming every 3 to 8 weeks. We recommend rebooking before you leave, especially during busy seasons and holidays.

Vaccination Requirements

Rabies vaccination is required for pets over 6 months old. Medical exemptions require veterinarian confirmation. We also accept recent titer tests.

Injury

Safety is our priority. If an incident occurs, we notify the owner immediately and seek veterinary care if needed. Owners are responsible for costs related to pre-existing conditions or grooming-related veterinary care.

How often should my pet be groomed?

Grooming frequency depends on coat type, coat length, and home maintenance. Long-haired dogs may need grooming every 3 to 4 weeks, while short-haired dogs may go 6 to 7 weeks.

Fluffing & Brushing

Regular brushing helps prevent matting. After bathing, we fluff and comb your pet’s coat as needed.

Health

Please tell us about any medical conditions such as seizures, arthritis, or skin issues before grooming so we can adjust care for your pet’s comfort.

Payment

Payment is due when service is complete. First-time clients are required to pay in cash. Returning clients may pay by cash or PayPal if arranged beforehand.

Temperament

Please let us know if your pet has a history of biting, fear, or behavioral concerns. Special handling may require additional time and may include an added fee.

No Shows

Habitual no-shows may be subject to a fee up to the price of grooming and may affect future appointment scheduling.

Have More Questions?

Call or text Chilltown Pet Spa and we’ll help you choose the best grooming service for your pet.