Professional grooming pricing reflects service time, pet size, coat condition, behavior, products, equipment, business expenses, and the skill required to groom safely and carefully. We also invest in continuing education, tools, and quality grooming products.

Most grooming appointments take about 1 to 3 hours. The exact time depends on pet size, coat type, matting, behavior, service type, and the amount of work required.

Pricing depends on pet size, breed, coat condition, behavior, service type, and grooming time. Listed prices are starting prices unless otherwise noted. Final pricing may change after the coat and service needs are assessed.

Please give as much notice as possible. Late cancellations may result in a fee of up to 50% of the scheduled service. Repeated late cancellations may affect future booking availability.

Repeated no-shows may result in a fee up to the scheduled grooming price and may affect future appointment scheduling.

Yes. Many clients schedule grooming every 3 to 8 weeks. Pre-booking helps protect your preferred day and time, especially during busy seasons and holidays.

Payment is due when service is complete. First-time clients are required to pay in cash. Returning clients may pay by cash or PayPal when arranged in advance.

De-shedding is an extra coat-care service designed to help remove loose undercoat and reduce excess shedding. It may include specialty shampoo, conditioner, drying, brushing, and additional coat work.

If a comb cannot move through the coat down to the skin, the coat may be tangled or matted. Loose mats may be brushed out, while tight or extensive matting may require a shorter trim for comfort and safety.

Bath services may include shampoo, conditioner when needed, drying, brushing, and cleaning around the paws and coat. Product choice depends on the pet’s coat and service needs.

Haircuts are based on breed, coat condition, comfort, safety, and the style requested. Final results may change when matting, coat damage, or behavior limits what can be completed safely.

Yes. Brush-out and comb-out services may help maintain long coats, remove loose hair, and reduce tangling. Availability depends on coat condition and the amount of time required.

Grooming frequency depends on coat type, coat length, shedding, matting, lifestyle, and home brushing. Many pets benefit from appointments every 3 to 8 weeks.

Yes. Nail trimming is available as part of many grooming services and may also be available as a separate appointment.

We may gently soften and remove surface buildup around the eye area when it can be done safely. Redness, swelling, discharge, pain, or ongoing eye concerns should be evaluated by a veterinarian.

No. Chilltown Pet Spa does not sedate pets. We use calm, gentle handling. If a pet becomes too stressed or cannot be groomed safely, the service may be stopped.

Please disclose medical conditions, seizures, arthritis, breathing problems, skin concerns, medications, injuries, recent procedures, allergies, and any previous grooming difficulties before the appointment.

Please tell us about biting, fear, aggression, anxiety, handling sensitivity, or past grooming problems. Special handling may require more time and may result in an additional fee.

Current rabies vaccination documentation may be required based on age and local requirements. Contact Chilltown Pet Spa before the appointment if your pet has a medical exemption, recent titer test, or special veterinary documentation.

Specialty shampoo may be available when appropriate. Prescription or veterinarian-directed products should be discussed before the appointment. Grooming does not replace veterinary care for ongoing skin conditions.

Flea-related grooming services may be available when appropriate. Please tell us about recent flea treatments, medications, allergies, or sensitivities before the visit. Ongoing infestations may require veterinary or home treatment.

External anal gland expression may be available for suitable pets when requested. Pets with pain, swelling, bleeding, repeated problems, or signs of infection should be evaluated by a veterinarian.

Safety is the priority. If a concern occurs, the owner will be contacted as soon as possible. Veterinary care may be recommended or arranged when necessary, depending on the situation.

Many puppies begin short grooming visits after receiving the vaccinations recommended by their veterinarian. Starting early can help puppies become familiar with bathing, brushing, nail care, dryers, and handling.