Below is a copy of the policy form each new client will fill out and sign. Please take a moment to familiarize yourself with this form, and feel free to copy, paste and print it if you'd like to be prepared prior to your first appointment. Repeat clients do not need to fill out this form as long as we have it on file. Please notify us if your veterinarian changes as we will need a new form with their information.


Policy & Procedure Form


Transfurmations Release Form

Policy & Procedure Form

Thank you for choosing chilltown pet spa  Grooming for your pet’s grooming needs. I pride myself on providing the best care for your best friend.

There are some policies I would like to inform you, the owner, of before grooming your pet:

Sometimes grooming can expose or exacerbate a hidden pre-existing condition. I will always bring anything I may find to your attention. I cannot diagnose a condition, but may advise you to seek veterinary attention.

If your pet has any medical problems, I ask to be made aware of them (i.e. seizures, arthritis, collapsing trachea, etc.) so that I may take whatever steps needed to keep your pet comfortable during the grooming process.

If fleas are found on your pet, it is our policy to automatically give a flea bath and there is an additional cost of $10.00.

If you pet has any history of biting, I require notification of this. The possibility of biting will not affect whether I may try to groom your pet, but it can help prevent injury. If your pet has some behavior issues, I will be happy to do what I can to help work through them.

Rabies vaccination is required for all pets receiving service over 6 months of age. I understand that small dogs may not be able to handle the vaccine until a later age, or may be completely intolerant of the vaccine. For these cases we must speak with your vet to verify that their is a medical reason that your pet is not vaccinated. We will also accept titter tests done within 6 months of service.

Cancellations happen and I understand schedules sometimes change. If you must cancel I ask that you give as much notice as possible. Chronic cancellations may result in the inability to book future appointments and a cancellation fee up to the amount of the grooming. A cancellation within 24 hours of appointment time is subject to a $25.00 fee.

No shows. Habitual no shows may be subject to a fee up to the price of the grooming and may no longer be able to schedule future appointments.

Although accidents are rare, there is always a risk when working on a pet. Because of that chill town pet spa Grooming would like to make you aware of our policies and procedures in the event of an incident. Our promise to you is that any incident will be reported to the owner immediately. If necessary we will transport your pet to a veterinarian. Any veterinary bills resulting from a pet being matted, senior, shaving/stripping or aggressive dog or scared dog  from a pre-existing or unforeseeable condition will be the sole responsibility of the pets owner. Safety is our number one concern. We believe in honoring the trust you've given us by returning it to you.

By signing this form, in the event of an emergency you grant us permission to seek veterinary attention at
veterinary __________________________________________ 

phone (_____) ______-____________.
by signing this document you agree to everything above for  the Lifetime we groom your pet

signature(__________________)

this contract is for the lifetime of your pet


Signature Date (________)

We sometimes take pictures for use on our website of the pets we groom.

If any pictures are taken may we use those images on our website?

Yes No

 email address:_______________________________________

Chilltown Pet Spa

At-Risk Pet Release Form for cats


Due to the following reasons, your pet has been determined to be at a higher risk of injury or health problem than the average pet:


  • Matting/pelting

  • Old age

  • Health concerns (please list) _______________________________________________________


Even the gentlest of grooming causes stress to an animal at a minimum because the animal is outside of its home.  Because of the reasons listed above, I hereby agree to the foregoing as owner of the pet:


1. Any grooming that takes place on an elderly cat or cat with health problems will be at the owner’s risk. Grooming may expose pre-existing health and/or skin problems for which Chilltown Pet Spa cannot be held liable.  Elderly cats are at a higher risk for nicks and cuts from shaving.


2. Dematting/detangling of matted hair may cause patchiness and hair loss. Consent to remove the matted hair is on this understanding. Shaving your cat will dramatically change the pet’s appearance, and the hair will be very close to the skin. This may expose pre-existing skin conditions for which Chilltown pet spa  is not responsible. Removal of mats whether by shaving or dematting procedure can be stressful to your pet and may exacerbate stress-sensitive health problems. Severe matting and/or pelting will result in an additional surcharge, based upon the severity of the problem and the time required to correct it. A fecal removal surcharge and/or biter surcharge may also apply.   


3.  Certain illnesses and conditions including (but not limited to) diabetes, heart murmur, hypertrophic cardiomyopathy, seizures, and being overweight result in a higher risk of incident during grooming.  


4.  Previously discussed grooming styles (i.e. Lion Cut, Comb Cut, Etc) may not be completed due to my cat’s health condition.  This decision is in the cat’s best interest to prevent harm from coming to them. The client will be responsible for payment of any services that are completed in lieu of the previously discussed styles.   


5. In the event of any injury or health concern, we are authorized to contact a vet and authorize any veterinary treatment for the cat as necessary.  The owner is responsible for all veterinary charges that may incur as a result. Chilltown Pet Spa will attempt to contact you in the event of an emergency via the contact number listed below.


I hereby agree to the foregoing as owner of the pet.


Pet’s Name: _________________________________________________________________


Owner: __________________________________________     Date: __________________


Emergency Contact Number: ___________________________________________________